Privacy Policy

1. Who We Are

RentGo is a car rental company based in Ljubljana, Slovenia. You can contact us at rentgo94@gmail.com or by post at Agrokombinatska cesta 61a.

2. Data We Collect

We may collect the following categories of personal data:

• Contact details — name, email address, phone number.
• Driver information — driver's licence number, date of birth, nationality (required to complete a rental).
• Booking data — rental dates, vehicle chosen, add-ons, pricing.
• Usage data — IP address, browser type, pages visited (collected automatically via cookies and analytics).
• Communications — messages you send us via the contact form or email.

3. How We Use Your Data

We use your personal data to:

• Process your rental enquiry and booking.
• Send you booking confirmations and important service updates.
• Comply with legal obligations (e.g. driver verification, tax records).
• Improve our website and services through anonymised analytics.
• Respond to your questions or support requests.

4. Legal Basis for Processing

We process your personal data on the following legal bases under the GDPR:

• Contract performance — to fulfil a rental agreement or respond to your enquiry.
• Legal obligation — to comply with applicable laws and regulations.
• Legitimate interests — to improve our services and detect fraud.
• Consent — where you have given explicit consent (e.g. marketing communications).

5. Data Sharing

We do not sell your personal data. We may share data with trusted third parties only as necessary:

• Email service providers (Resend) to send transactional emails.
• Cloud storage providers for secure file storage.
• Analytics tools (Google Analytics) for anonymised usage statistics.
• Competent authorities when required by law.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described above, or as required by law. Booking records are typically kept for 7 years for tax and legal compliance. Analytics data is retained for 26 months.

7. Your Rights

Under GDPR you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request erasure of your data ("right to be forgotten").
• Object to or restrict certain processing activities.
• Receive your data in a portable format.
• Lodge a complaint with the Information Commissioner (IPRS) at www.ip-rs.si.

To exercise any of these rights, contact us at rentgo94@gmail.com.

8. Cookies

We use essential cookies for site functionality and analytics cookies (Google Analytics) to understand how visitors use our site. You can control cookie preferences through your browser settings. Disabling analytics cookies will not affect your ability to use the site.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data in transit is encrypted using TLS.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the latest revision. Continued use of our services after changes constitutes acceptance of the revised policy.

11. Contact

If you have questions about this Privacy Policy or how we handle your data, please contact us at rentgo94@gmail.com or write to us at Agrokombinatska cesta 61a, Slovenia.